At 18j, your privacy is not just a formality — it is a commitment we take seriously. We manage your personal data transparently and responsibly, in line with the latest data protection standards, so you can play with peace of mind without worrying about the security of your personal information.
Active Protection
256-bit SSL Encryption
Data is not sold to third parties
KYC handled securely
Data access rights for all players
This Privacy Policy explains how 18j ("we", "our platform") collects, uses, stores, and protects your personal information when you use our website and services at 18j.bet. We take this responsibility seriously because your trust is the foundation of our relationship.
This policy applies to all users of the 18j platform — whether you are a registered member, a casual visitor, or anyone interacting with our services. By registering or continuing to use our platform, you agree to the practices described in this Privacy Policy.
We comply with international data protection standards and continuously update our practices in line with technological developments and relevant legal changes. Our primary goal is simple: to ensure your personal data is managed exactly as you would expect — securely, transparently, and only for purposes you understand and accept.
We only collect data that is strictly necessary to operate our services safely and efficiently. There is no excessive or irrelevant data collection beyond the platform's core functions. The following are the categories of data we collect:
| Data Category | Example Information | Primary Purposes |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | Identity verification (KYC), age restrictions |
| Contact Information | Email address, phone number, residential address | Account communications, important notifications |
| Financial Information | Bank account number, bank name, e-wallet details | Processing deposits and withdrawals |
| Usage Data | Activity logs, betting records, session duration | Responsible gaming, platform analytics |
| Technical Data | IP address, browser type, operating system, device | Security, fraud detection |
| Cookie Data | User preferences, login sessions, analytics | User experience, site performance |
In addition to data you provide directly, we also collect information automatically when you use our platform — such as access logs, technical error logs, and in-game interaction data. All of this is used solely to ensure the platform runs smoothly and securely for all users.
Every piece of data we collect has a clear purpose. We do not use your data for purposes unrelated to the services you use. The following are the primary purposes of data use:
This is what many users want to know most — and our answer is clear: we do not sell, rent, or trade your personal data to any third party for their own marketing purposes. Full stop.
However, there are certain situations where we need to share your data with carefully selected third parties, and this is done solely to enable us to deliver our services to you:
We use the latest security technologies and procedures to protect your data from unauthorised access, alteration, disclosure, or destruction. Security is not just an add-on feature — it is at the core of how we build and operate the 18j platform.
The 18j platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how users interact with our platform. Cookies are small text files stored on your device when you visit our website.
You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and your experience on the 18j platform. Cookie settings vary by browser — please refer to your browser's documentation for detailed guidance.
As a 18j platform user, you have clear rights regarding your personal data. We respect these rights and provide straightforward mechanisms for you to exercise them.
Right of AccessYou have the right to request a copy of all personal data we hold about you.
Right to RectificationYou may request that we correct any inaccurate or incomplete data.
Right to ErasureYou may request the deletion of your data, subject to applicable legal requirements.
Right to RestrictionYou may request that we restrict the processing of your data under certain circumstances.
Right to Data PortabilityYou have the right to receive your data in a machine-readable format.
Right to ObjectYou may object to the processing of your data for direct marketing purposes.
To exercise any of the above rights, contact our support team via email at [email protected] or via live chat on the platform. We will process your request within 30 business days. For complex requests, we may require additional time and will notify you accordingly.
We retain your personal data for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, we will delete or anonymise your data according to our established retention schedule, unless a longer retention period is required by law.
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to your identity. We follow industry-standard data deletion procedures to ensure that deleted data cannot be recovered.
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any changes will be published on this page with a clear update date.
For significant and material changes — such as changes to how we use sensitive data or changes to user rights — we will notify you via your registered email and/or a prominent in-platform notification at least 14 days before the changes take effect.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, the 18j privacy and support team is here to assist you every day, around the clock.
For formal requests relating to privacy rights (data access, deletion, data portability), please use the email channel and clearly state the type of request, your username, and your registered email address to expedite the process. We may require additional identity verification before processing certain requests to ensure your account's security.
Our privacy team is ready to answer any enquiries regarding your personal data in both English and Bahasa Malaysia, every day 24/7.
View Frequently Asked Questions (FAQ)Your Data Is Safe
256-bit SSL encryption active. All data is managed in accordance with international privacy standards.
Six privacy protection commitments we uphold for every player.
All data transmitted between you and the 18j platform is encrypted using 256-bit SSL technology — the same standard used by leading banking institutions worldwide.
Your personal data is never sold, rented, or shared with third-party advertisers for their own marketing purposes. Your information is not a commodity — it belongs to you.
Our identity verification process uses high-grade encryption. Your documents are accessed only by authorised staff and deleted upon completion of verification in accordance with our retention schedule.
We clearly explain what data is collected, why it is needed, and who can access it. There are no hidden terms or silent data collection happening behind the scenes.
Our security systems operate around the clock to detect threats, intrusion attempts, and unusual activity in real time — ensuring your account remains protected at all times.
You may access, correct, or request deletion of your data at any time. We provide a simple, transparent process for you to exercise your privacy rights without any hassle.